My Ebenezer


Complain Complain Complain
January 27, 2006, 5:31 pm
Filed under: Uncategorized

That’s all I’ve got today! For a week now I’ve been having trouble with Time Warner (they suck) who provides my high speed internet service. This morning, I woke up to find that my phone service (not provided by TW) was not working. About 11am, my internet and cable went out also. The internet connection has been down from about 11am until about 4pm every day this week. What is up with that? I couldn’t even call and complain because I knew I’d lose it and end up yelling at the poor person who answered the phone.

But I did call my phone service. I won’t repeart the whole conversation, but this part was funny:

Rep: We’ll have your phone line fixed on MOnday, Jan. 30.
Me: Seriously? There’s nothing we can do before then?
Rep: They work weekends and if they can get to it faster they will.
Me: Monday? I have no phone until Monday?
Rep: I can forward your calls free of charge, if you’d like.
Me: That would be great, thanks!
Rep: No problem, we’re sorry for the inconvenience. When your line comes back on, the calls should automatically go back to your house…if not, just give us a call and we’ll take care of it for you.
Me: Thanks! You know, you don’t suck like the people at Time Warner. Did you know that Time Warner REALLY sucks?
Rep: laughing, thanks…that’s good to know……

And no call from M today so no word on the siblings.

Stupid Person of the Day Award
Automated response system at the phone company. “if your phone is not working at all, press 1″ I pressed 1. “If you are calling from your home phone, press 1.” I pressed 2. “If you can be reached at your home phone number in case we get disconnected, press 1.” I screamed into the phone and pressed zero for an operator.

-4


6 Comments so far
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I really don’t understand why I have to pay when my internet (and phone and all the good stuff) doesn’t work. I have gone long periods of time w/o my internet (and I have to find a friend or go to the library;-)–but I still have to pay! gggrrrrr
I do not care for phone trees–but that one is really stupid.

Comment by jettybetty

hey what are those little numbers for at the end of each post? oh, by the way i stopped my blog… sorry, i thought i could do it but,…. well i just don’t have time! it takes me awhile to think and be creative, and i just can’t do it! but i really like looking at yours so never stop! :) mel-

Comment by melony

JB, I can’t believe they make you pay when it isn’t working. You should call them every day that it doesn’t work and complain. See how good it’s working for me? ha ha ha BUT, they did credit me for it

MEl, i wondered what happened to your blog! The number at the bottome is the total number of pounds lost.

Comment by ciNdy

Way to go on the weight loss – I hope it’s not due to the recent stress! ; )

Comment by Lori

[...] As you may remember, Time Warner SUCKS! Today, I fired them. WOO HOO! [...]

Pingback by My Ebenezer

I’ve been trying to research about how good TW is. So far all I could find is how it sucks. Well, I guess I don’t have much of a choice, as TW took over the good old Adelphia. That one charged me about 50 bucks for the plain Basic Cable. Remember the times when it used to cost half that much for the premium channels? Well, those days are long gone. TW mentions something about “updates” to their services regarding to the price. That sucks already, I can tell you this much.

Comment by anna




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